Refund policy

<h3>30-day returns</h3>

<p>You have 30 days after receiving your item to request a return.</p>

<p>Please keep the original packaging. We may need it to process your return.</p>

<h3>How to start a return</h3>

<ol>

<li>Email us at <a href="mailto:hello.lioum@gmail.com">hello.lioum@gmail.com</a>.</li>

<li>If your return is accepted, we'll send you instructions on how and where to send your package.</li>

<li>Return shipping costs are paid by the customer, and we don't provide a return shipping label.</li>

</ol>

<p>Items sent back to us without first requesting a return will not be accepted.</p>

<h3>Damages and issues</h3>

<p>Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.</p>

<h3>Non-returnable items</h3>

<p>Gift cards and items damaged through misuse or improper handling can't be returned.</p>

<p>Our 30-day money-back guarantee applies to eligible Maison Sofia products, even if you have tried the product. Not sure if your item is eligible? Just ask us.</p>

<h3>Exchanges</h3>

<p>The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.</p>

<h3>Refunds</h3>

<p>We'll let you know once we've received and inspected your return. If it meets the conditions of our 30-day money-back guarantee, your refund goes back to your original payment method within 10 business days.</p>

<p>Your bank or card company may take a little longer to post it.</p>

<p>If more than 15 business days have passed since we issued your refund, email us at <a href="mailto:hello.lioum@gmail.com">hello.lioum@gmail.com</a>.</p>